Client Work in Progress

Using the emailed username and password, use the links to check your current project's progress.

PACO

Email accounts on Biz-comm

Attention new clients: It is Biz-comm's job to make sure the server is functioning. We are not a networking company. Please review our standard contract to understand what we do and don't do. We are not tech support to help you set up every device you own. We will help if we can, but please use the links to understand what to do, and share with your company's IT folks.

CONTRACT

That said, we are here to help if we can.

New Clients: Print out this page for reference. If you don't print this out and get blocked from server, you won't be able to access this page. Please print and save!

Important note: not all Internet Service Providers (ISP), example, Earthlink, allow you to use your domain name as OUTGOING server. In those cases, which are rare, you must use your ISP's OUTGOING server settings.

Attn Comcast users: Comcast doesn't allow 25 as the port number for outgoing server. Use 465 or 587.

Biz-comm server variables:

1) It is a POP3 account (WE DO NOT SUPPORT IMAP. If you choose to set up an IMAP account on your main device, you will exceed your server allotment and your mail will fail at some point. We do not provide support for IMAP accounts.) This information refers to your MAIN device, ie, desktop computer as an example. It is fine to leave your iPad or iPhone on default of IMAP. Your main device is the one that clears out the email from the server. Leaving sub-devices on IMAP is fine as long as the main device visits email within the "leave on server" time period.

2) Your "user" name is the full email address

3) Incoming and outgoing server settings are the same:

mail.domain.com (where domain.com is your domainname)

4) Alternate access is thru http://domain.com/webmail

IMPORTANT: if you only use webmail for your email, delete all old mail, and empty trash frequently. Once you fill up your account, it will stop working.

When using Outlook or Mac Mail, or other, set it to leave on server for a few days... NOT forever. That way, should your computer crash you will have a few days of back up.

5) The name of the server is secure.biz-comm.com, so when setting up the mail, when it asks if secure.biz-comm.com is secure, say OK. 

TROUBLESHOOTING

If you cannot receive or send email, AND cannot connect to ANY website, you are not online.

Please contact your ISP.

If you cannot receive or send email, AND cannot connect to your web site or to Biz-comm site, BUT CAN connect to other web sites...

Go to http://yourbrowser.is and send us your information from that screen using the "Send Details" form. Use biz@biz-comm.com in the "recipient's email" box. This will send Biz-comm your local IP address and we can whitelist it. The firewall may be blocking the connection if you tried to login with incorrect information repeatedly within a short period of time. This is a security measure, and may happen if you've set up a new email account, or have tried to log into your admin area and have a typo in your user name or password. We will be able to unblock you if that's the case but we need to whitelist your computer's IP number. This IP number can change over time, so whenever you install a new router, or change ISP, be sure to send us the new IP of your computer or LAN.

iPhone/iPad

NOTE: directions call for username in demo. Your username is your full email address not just the (name) @ domain. So enter your full username of name@domain.com.

Windows 8 Mail

Outlook in Windows 8

Older Outlook

Outlook

Outlook details

Edge Outlook

A link to Mac Mail can't send issue

A link to troubleshooting Mac Mail

Often asked:

Q: Can I use IMAP instead of POP?

A: You can use IMAP on your secondary devices (such as iphone or ipad), but your primary device needs to be set to POP. The device you use the most should be the POP account, set to save on server for a week or more.

Here's the reason why:

Biz-comm uses a dedicated server (not a cloud sharing account), with finite space. If all of our clients used IMAP only, it would eat up all the space on the server. With IMAP, the emails never get deleted from the server. With POP, once you have downloaded the email to your computer, and after a set number of days (setting is in the email program), then those emails are removed from the server, keeping space open for new incoming mail. Because the settings are typically set to one week or one month, even if you get your email from your computer, it will still come in on your secondary devices (because it is still on server for a week/month). So it is fine to change your mobile devices, but leave your laptop on POP and use it at least once a week/month (depending on your settings) to clean out the server space.